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NBOME

COMLEX-USA Level 1, 2-CE, and 3 COVID-19 FAQS

Testing at a Prometric Test Center

GENERAL

When will all Prometric test centers be opened?

Prometric began reopening U.S. and Canada test centers on May 1, 2020, with additional test centers continuing to open daily, as permitted locally. Individual test centers may have different reopening dates based on ordinances from local, state and federal governments, as well as recommendations from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO). By the end of June over 300 test centers had reopened at full occupancy. To find out if a test site is open, check the Prometric Site Openings list. Occasionally, test sites need to close for reasons other than COVID-19, site closures can also be found on the Prometric site.

What examinations are considered “essential”? Why was my COMLEX-USA exam canceled if we are considered “essential test takers”?

Prometric has worked with test sponsors, including both the NBOME and NBME, to determine which programs meet the criteria for “essential workforce” as defined by the Cybersecurity and Infrastructure Security Agency (CISA). COMLEX-USA is considered an essential testing program. To comply with social distancing guidelines and to ensure the safety of candidates and staff, Prometric initially reduced testing capacity by at least 50% at all sites. Any open seats were only offered to candidates who were considered “essential.” Since testing resumed, most sites have reopened to test all programs – essential and non-essential test takers. If local or state guidelines require that a site only provides essential testing, COMLEX-USA candidates will be able to test.

CANCELLATIONS AND RESCHEDULING

I haven’t received a cancellation notification. Does that mean my COMLEX-USA examination will be delivered as scheduled?

Not all scheduled examinations or scheduled test takers are impacted. If your examination date is affected by cancellation or rescheduling, Prometric will notify you directly via email. Candidates still scheduled to take their examination as planned will be contacted by Prometric with new test center safety procedures. You have the option to wait to see if your examination date is impacted or reschedule now for an examination later in the year, with no additional fees.

I received a cancellation notification from Prometric. Why do I still see my appointment in the system?

When visiting the Prometric website or the NBOME portal, it may appear that your examination has NOT been canceled, or the information provided on the two websites may appear to be misaligned. While Prometric communication to test takers is automated, rescheduling test takers continues to be a manual process. Schedule updates are uploaded to the NBOME portal overnight from Prometric and are not available in the NBOME portal until the following day.

How can I verify my examination date?

You can verify your examination dates through the Prometric website. You will need to provide the confirmation number you received when you initially scheduled your examination. If you do not have your confirmation number, please contact the Prometric Customer Service Center. If you are unable to reach Prometric or need additional assistance, you can contact the NBOME Client Services.

How do I reschedule my COMLEX-USA examination?

If your examination has been canceled or rescheduled, Prometric will email you with additional details and options for rescheduling. These include:

Option 1: Going online and proactively rescheduling your appointment to a date that works for you.

Option 2:  Waiting for Prometric to reschedule you to the next available examination date. Prometric processes and reschedules appointments in priority of the scheduled examination date. If you need to make changes to the date you are assigned, you can contact Prometric via phone, email or web and reschedule without a fee.

Can I reschedule my examination on my own?

If you have been automatically rescheduled by Prometric and need to make further changes, you can do so through the Prometric website.

Can I cancel my examination?

Yes, you may only cancel your scheduled examination through the NBOME portal. If you wish to reschedule, you will need to do so through the Prometric website.

ADDITIONAL DATES AND SEATS

What is being done to help ensure all COMLEX-USA candidates get to test? Are dates being added?

While the safety of our candidates is our number one priority, we understand your desire to move forward on your path toward graduation and DO licensure. The NBOME has added additional examination dates for all levels between May and December 2020 to help ensure everyone who wants to test has the opportunity to do so. Click here for the full list of COMLEX-USA examination dates that are currently available. The NBOME is extending the eligibility window through December 31, 2020.

The NBOME is also exploring options for alternate test delivery sites. Please visit the NBOME COVID-19 microsite for updates on additional testing locations.

Will newly added seats be reserved for candidates who were bumped, or are they open to anyone?

Once released, new seats will be available to any eligible candidate.

Will new seats all be made available simultaneously?

New dates and seats will continue to be opened based on test center availability and evaluation of the demands. We encourage you to monitor the Prometric website for updates.

FEES AND REFUNDS

What about rescheduling fees?

All rescheduling fees are waived through December 31, 2020

How can I get a refund?

Canceling any examination appointment, including COMLEX-USA Level 2-PE, will create a voucher, which you can either apply to a future examination or submit a request for a refund by using this form.

MASKS AND SAFETY PROTOCOLS

Do I have to wear a mask during the exam? Will masks be provided?

Yes. Prometric requires all test takers to bring and wear their own face mask during the entirety of their time at the test center. Both medical masks and cloth face coverings are acceptable. Any test taker that comes to a test center without a mask will not be allowed to test; they will be marked as a “no show” and will incur a rescheduling fee. In advance of your examination appointment, Prometric will send a list of requirements and test-day protocols that include further details about mask requirements. Click here for the list of Prometric test center policies in light of COVID-19.

SCENARIO PLANNING

Can you provide any insight into the possibility of COMLEX-USA examinations being administered at COMs to help alleviate Prometric test centers’ backlog of testing due to COVID-19?

The NBOME continues to work on providing access to computer-based testing for candidates. Our current priority is on securing testing seats for COMLEX-USA Level 1 and 2-CE candidates who have been displaced due to unexpected Prometric test center closures. We are excited to announce that we will be coordinating the opening up of Prometric satellite test centers at COMs this summer. For the latest updates on alternate test delivery options for computer-based examinations, please click here.

What is the contingency plan if there is a second wave of COVID-19 in the fall?

The NBOME has two dedicated task forces working to develop solutions for COVID-19 issues related to candidate examinations. They are evaluating all feasible short- and long-term solutions, including plans in the event of a second COVID-19 wave, provided the solutions align with our mission to protect the public. The NBOME COVID-19 microsite will continue to provide the most up-to-date information available about the NBOME’s strategy for managing these challenges.


Additional questions and answers related to COVID-19 can be found on Prometric’s COVID-19 FAQ webpage.



Reference Materials

Fundamental Osteopathic Medical Competency Domains

 

Resources

Client Registration System Tutorial

 

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